Shipping & Returns
We ship all our packages through major logistics companies. Since our products are fragile, we create bespoke packages for our orders. Delivery charges include packaging charges and only part of the charges are borne by the customer, part of us is borne by us, Nestroots. Shipping is charged on invoice value as follows -
Rs. 0.00 - Rs. 999 - Rs. 100
Above Rs. 1000 - Free
All Delhi NCR orders are dispatched and delivered within 5 days of order confirmation by our in-house logistics team.
All orders for the Rest of India are handled by our logistics partners. Tracking details and Partner details for your orders are sent to you via mail & text message upon dispatch of your order. Only after dispatch of your order, the order status page for your account will reflect any change. You can even visit the partner websites to manually check the status of your orders by putting in the AWB number sent to you via mail.
Tracking links -
FedEx - FedEx - http://www.fedex.com/in/domestic/track/
Pickrr - http://www.pickrr.com/tracking/#/
Delhivery - https://www.delhivery.com
Shadowfax - https://tracker.shadowfax.in
Blue Dart - http://www.bluedart.com/maintracking.html
Xpressbees - https://www.xpressbees.com/track
Our logistics partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will ensure a faster and better delivery. In case your package is being returned to us, let us know at firstname.lastname@example.org or at +91 92051 44297 for us to resend it as soon as we receive it.
Cash on Delivery (COD) is accepted for all eligible pin codes. Not eligible COD orders won't be accepted. We accept all major debit & credit cards and also provide Net Banking options across major banks.
EMI payment method is available as well, just follow the following steps -
1. Choose Credit Card / Debit Card / Net Banking / UPI as the payment options.
2. You will be directed to the Payumoney page, wherein you can choose to opt for debit or credit cards which will have options to convert your payment into easy EMI's for the following banks -
Standard Chartered Bank