Return & Exchange
Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms:
1. Incase, a wrong product has been dispatched.
2. If you identify quality or a manufacturing defect on the received product.
3. If the product is received in a damaged condition.
4. For our products which are hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered as a defect. We would urge our patrons to consider the same for such products, the artisans are making each piece individually - the variations add uniqueness to each product.
"As a policy, we do not entertain returns/ exchange or replacement for furniture items."
All request must be placed within 48 hours after the receipt of an order.
Points to remember - Please make ensure the following things while returning the product at our end:
A. Product must be with the original packaging.
B. Tags should be intact with the barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.
C. The product should be unused and in the original condition.
D. To & From shipping charges will be applicable in case of return/ exchange.
Please reach out to us at firstname.lastname@example.org within 4 hours after the placement of an order.
NOTE: Orders cannot be cancelled/altered after 4 hours of their placement. Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, Nestroots reserves the right to deny future orders.
All refunds will be processed within 72 Hours after receiving the merchandise back at our warehouse post our quality assurance team will check the same.
1. The refunds can be made in form of a Store Credits, which are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation.
2. Prepaid orders will be refunded back directly into your source account and COD orders will be refunded via NEFT transfer ( Please provide the below mentioned account details for the same)
In the case of breakage and any transit damage, please share an image of the received product at email@example.com and it will be taken care of immediately.
Note: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.