Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms -

1. A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
2. If you identify quality or a manufacturing defect on the received product.
3. If the product is received in a damaged condition.
4. If the product doesn’t fit into your desired expected decor, we will be refunding you the amount of the bought product after taking out the partial cost of freight based on invoice value as follows -

Rs. 0.00 - Rs. 999 - Rs. 100
Rs. 1000 - Rs. 2999 - Rs.150
Rs. 3000 - Rs. 4999 - Rs. 300

Rs. 5000 & above shipping rates to be charged from the customer on actuals or the product has to be self shipped by the buyer to our warehouse

You can reach us at support@nestroots.com or our helpline number at

+91 92051 44297 to initiate returns.

Breakages

In the case of breakage and any transit damage, please send a picture of the product via Whatsapp to any of the numbers mentioned below and it will be taken care of immediately.

-+91 92051 44297

-+91 95822 25757

Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.

Cancellation

As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at support@nestroots.com or reach us at the following numbers within 12 hours of ordering and we will be happy to assist you +91 92051 44297 / +91 95822 25757

NOTE: Orders cannot be cancelled/altered after 12 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, Nestroots reserves the right to deny future orders.

For our products which are hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our patrons to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.

For all the orders above Rs.10000, we may ask for a good faith prepayment of 25% of the total amount of the invoice before dispatch.

Any customisation, preorders or made on orders, 100% of the invoice value is to be paid as prepayment.

1. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at support@nestroots.com or at 9205144297/9582225757 (10AM - 7PM) to initiate a return.

2. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on support@nestroots.com from where our Quality Assurance team will check the details in reference to its eligibility of return.

3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.

4. Items purchased as final sale cannot be returned, exchanged, or repaired.

Points to remember - Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition.

Refunds

All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. The refunds can be made in form of Store Credits, Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation.

Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 5-6 days for the amount to reflect in your statements.